TERMS & CONDITIONS

1. Introduction & Acceptance of Terms

Welcome to Baidya-G. These Terms & Conditions govern your access to and use of our official website, including browsing, purchasing products, and using the services available through our platform.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue using our website.

2. About Baidya-G

Baidya-G is a wellness brand focused on offering thoughtfully selected products inspired by nature, traditional knowledge, and modern lifestyle needs.

We aim to provide customers with a convenient shopping experience through clear product information, responsible business practices, and customer-focused services.

3. Eligibility to Use the Website

By using this website, you confirm that:

You are legally capable of entering into a binding agreement under applicable laws.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse the website or interfere with its normal operation.

If you are using the website on behalf of another person or organisation, you confirm that you are authorised to do so.

4. Product Information & Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, specifications, ingredients, and other relevant details.

However, minor variations in product appearance, colour, packaging, or presentation may occur due to photography, lighting, display settings, or packaging updates.

Customers are encouraged to review the available product information, packaging instructions, ingredients, and precautions before purchasing or using any product.

5. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to update product listings, modify product details, discontinue products, or limit purchase quantities where necessary.

If a product becomes unavailable after an order is placed, our team may contact you regarding the available options, including cancellation and an applicable refund.

6. Orders & Order Acceptance

Placing an order on our website represents a purchase request.

All orders are subject to product availability, verification, and acceptance by Baidya-G.

We reserve the right to decline or cancel an order in situations such as:

Product unavailability.
Incorrect pricing or listing information.
Incomplete or inaccurate customer details.
Suspected fraudulent or unauthorised transactions.
Technical or payment-related errors.
Other legitimate business or legal reasons.

If payment has already been received for an order that is subsequently cancelled, an applicable refund will be processed according to our Refund Policy.

7. Pricing, Taxes & Promotional Offers

All product prices and applicable charges will be displayed on the website or during checkout.

Prices, discounts, and promotional offers may change from time to time without prior notice.

The final payable amount, including applicable taxes and shipping charges, will be shown before order confirmation.

Promotional offers and coupon codes may be subject to specific eligibility requirements, validity periods, and terms.

8. Payments & Payment Security

Customers can complete purchases using the payment methods available at checkout.

All online payment transactions are processed through the relevant payment service providers.

Customers are responsible for providing accurate payment information and completing the required payment verification process.

Baidya-G does not intend to collect or store complete payment card credentials, such as full card numbers or security codes, on its website.

9. Shipping & Delivery

Orders are processed and dispatched according to our Shipping & Delivery Policy.

Delivery timelines may vary depending on the customer's location, product availability, courier services, and other logistical circumstances.

Customers are responsible for providing accurate shipping details and valid contact information.

For additional information, please review our Shipping & Delivery Policy.

10. Returns, Refunds & Cancellations

All return, refund, replacement, and cancellation requests are governed by our applicable policies.

Customers are encouraged to review the Return & Refund Policy before placing an order.

Requests are reviewed according to product eligibility, order status, product condition, and applicable consumer protection requirements.

Nothing in these Terms & Conditions limits any consumer rights available under applicable law.

11. Website Usage & User Responsibilities

Customers agree to use the Baidya-G website responsibly and lawfully.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt unauthorised access to website systems or accounts.
Upload malicious software, harmful files, or harmful code.
Interfere with website security or functionality.
Copy or misuse website content without appropriate permission.
Submit false, misleading, or inaccurate information.
Use the website in a manner that may harm other users or the business.

We reserve the right to restrict access where misuse or suspicious activity is identified.

12. Intellectual Property Rights

All website content, including text, graphics, logos, photographs, product images, design elements, and branding materials, is owned by or used under authorisation by Baidya-G or the relevant rights holders.

Such content is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by law.

13. Product Usage & Health Information

Product descriptions and wellness-related information available on our website are provided for general informational purposes.

They should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should follow product labels, usage instructions, warnings, and precautions.

For health-related concerns or questions regarding product suitability, please consult a qualified healthcare professional.

Please also refer to our Disclaimer for further information.

14. Third-Party Services & External Links

Our website may use third-party services, including payment gateways, courier partners, website technology providers, and external links.

These services may operate under their own terms, conditions, and privacy policies.

Baidya-G is not responsible for the independent terms or practices of external service providers, subject to applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Baidya-G shall not be liable for indirect or consequential losses arising from temporary website interruptions, technical errors, misuse of products, or circumstances beyond our reasonable control.

Nothing in this section excludes liability that cannot legally be excluded or limits any mandatory rights available to customers under applicable laws.

16. Privacy & Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that relevant information may be processed for order fulfilment, payment verification, customer support, delivery arrangements, and other legitimate business purposes as described in that policy.

We encourage customers to review our Privacy Policy to understand how their information is handled.

17. Changes to Terms & Conditions

Baidya-G reserves the right to update, modify, or revise these Terms & Conditions from time to time to reflect changes in our website, services, business operations, or applicable legal requirements.

Updated terms will be published on this page with the revised date.

Continued use of the website after applicable updates will be subject to the revised terms, as permitted by law.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with the use of this website or purchases made through it shall be addressed in accordance with applicable Indian laws and the jurisdiction of competent courts, subject to mandatory consumer protection provisions.